By accessing our web site, you agree to the following terms and conditions and we reserve the right to change these terms and conditions at our option at any time without notice. All orders and purchases made through this site are subject to these terms and conditions. The use of this website and the orders placed through it are subject to the laws and jurisdiction of the courts of the province of Quebec and the applicable laws of Canada. The user is required to comply with these laws. The United Nations Convention on Contracts for the International Sale of Goods does not apply. All prices shown are in Canadian dollars and all fees are in Canadian dollars. All prices displayed on this site are subject to confirmation. You agree to pay all fees payable in connection with your order. We also reserve the right to cancel orders at our discretion.
We make reasonable efforts to deliver the items as quickly as possible and on time. However, we do not assume any liability for delayed deliveries for reasons beyond our control. All items are delivered by a third party and the delivery is subject to the conditions stipulated in its shipping contract. We reserve the right not to deliver to certain addresses. We are not responsible for the following: lost, incomplete, illegible, misdirected or stolen messages or mail, unavailability of connections, unintelligible, failed, incomplete or delayed transmissions, failure of communications in Disturbances or malfunctions of software or hardware or other technical malfunctions, whether these circumstances affect, disrupt or corrupt communications. Promo Globe 3, its directors and employees are not responsible for any damages arising out of or in connection with access to or use of our site or the sites to which we link, or Whether or not they are foreseeable and whether or not such persons have been advised of the unrestricted possibility of direct, indirect, special, consequential or exemplary damages.
When you place an order online, we only require the necessary information to complete the processing of your orders as well as invoicing. Promo Globe 3 respects the privacy of your personal information. Your personal information will never be loaned or sold to anyone. We share the personal information of our users only with external shipping companies and credit card processing companies in order to bill and ship your order but we do not provide more information than is strictly necessary for these purposes. We may use the information to communicate with you regarding your order.
We record information on pages viewed by all visitors to our website. This includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), the page that directed the visitor to the site or the last page visited before leaving the site, the type of the date and time of the visit, the speed of connection, the time display time and the number of clicks made. We use this data as a whole to compile statistics and reports for the use of Promo Globe 3 and to improve the online experience of all visitors to our site.
Depending on the quantity ordered, the delays may vary, you will be notified by email.
The customer is responsible for the designs supplied. These must be produced inside our templates and respect the graphic standards indicated. In addition, designs for double-side products must be provide for each side.
Customized products are non-refundable. If an exchange or reimbursement for non-printed / non-personalized products is required, please return the unused merchandise within 7 days of receipt with the original intact labels and the original purchase invoice. Transportation and handling charges are non-refundable.
Our products are guaranteed in case of manufacturing defect. The buyer must notify the seller in writing of a non-conformity and this, within 10 days of receipt of the order, otherwise it will be considered compliant. Goods returned without our permission will not be accepted. In the event that Promo Globe3 accepts a non-conformity identified by the buyer, the goods will be returned and replaced at our expense, we will send you a return label in this case.
Unfortunately, we cannot refund or exchange used or damaged goods. If accepted, returns will be refunded on the credit card used at the time of original purchase. When returning the merchandise, please keep a proof of shipping from your carrier. Promo Globe 3 cannot be held responsible for returns of goods not received or deteriorated during transport. Please pack and seal your return shipment. Promo Globe 3 will only accept prepaid return packages. We cannot accept deliveries C.O.D.
Please return the goods to the following address:
Promo Globe 3
3735 Boulevard du Tricentenaire
Montreal (QC) Canada
Pricing varies according to the shipping area (regular or express shipping). Production times are indicated for each product. Once the orders are completed, we ship them within 24 hours from Monday to Friday. Postal parcels usually arrive within two to five days.
Do not hesitate to contact us:
By e-mail: firstname.lastname@example.org
By phone at 514-312-1931, weekdays, between 8:00 am and 4:00 pm Eastern Time.
By fax at 514-360-3048, at any time, 24 hours a day, 7 days a week.